Virtual Office Support
Virtual office support is offered in an a la carte format. Individuals and corporations have the ability to select support based upon their specific needs. The following options are available:
Virtual Office Receptionist
Answer inbound calls, take messages, and forward calls if applicable.
Occasionally communicate with clients and customers via live chat and email.
Schedule and confirm appointments.
Maintain event calendar.
Protect confidential documents i.e. customer data in accordance with HIPAA.
Virtual Office Support Representative
(Receptionist, Insurance Verification, Billing Representative)
Answer inbound calls and take messages or forward calls.
Schedule and confirm appointments and maintain event calendars.
Enter customer data and send correspondences to designated individuals.
Prompt resolution of insurance related issues.
Process Insurance Claims.
Follow up on claim processing.
Manage all aspects of overdue accounts (sending collections letters, contacting clients, setting up payment arrangements, collecting past due balances).
Services can be contracted for standard 8 hour days and half days.
Virtual Office Receptionist and Insurance Representative
In addition to the previous tasks listed, the following items will also be managed:
• Pre-verify insurance and ensure coverage via phone call.
• Resolve insurance related issues upon onset.
After Hours/Weekend Answering Service
•Answer office line
•Contact therapist if needed